Help and tutorials

1. 

   Step 1.1

   Create your account

   Open tours.webstination.com/signup. Type your business name, your name and mobile, and tap Continue. Then add your email and a password, and tap Create account. Your first 30 days are free.

2. 

   Step 1.2

   Your Home screen

   You land on Home. It shows the money you have collected, what is pending and overdue, and your upcoming trips. The tabs at the bottom take you to Trips, Bookings and Settings.

3. 

   Step 1.3

   Business details and booking link

   Go to Settings. Check your business name and the WhatsApp number travellers will see. The booking page name becomes your booking link, for example tours.webstination.com/book/?op=bluewave-holidays.

4. 

   Step 1.4

   Advance payment, on or off

   Allow advance payment is off at first. Customers then pay the full amount when they book, so there is no balance to chase later. Turn it on only if you want an advance now and the rest later. Tap Save.

5. 

   Step 1.5

   Connect your Razorpay

   To take online payments, connect your own Razorpay account. In the Razorpay dashboard, open Account and Settings, then API Keys, and copy the Key ID and Key secret here. Money goes straight to your bank account. TourDesk takes no fee.

6. 

   Step 1.6

   Razorpay connected

   TourDesk checks the keys with Razorpay before saving them. When the label says connected, online payments are on for all your trips.

7. 

   Step 1.7

   Add your team

   If someone helps you with bookings, tap Add staff. They get their own login. Staff can manage trips and bookings, but cannot change settings or delete trips.

1. 

   Step 2.1

   Add a trip

   Open the Trips tab and tap New trip. Each date you run a tour is one departure, so a package you run every month gets one entry per date.

2. 

   Step 2.2

   Name, place and photo

   Type the trip name and where it goes, and choose a cover photo from your phone. The photo is made smaller automatically, so it uploads fast on mobile data.

3. 

   Step 2.3

   Dates, price and seats

   Add the start and end dates, the price per person and the number of seats. Leave Advance empty unless you allow advance payments. Then tap Save departure.

4. 

   Step 2.4

   Your trip page

   Tap the trip to open it. You see the photo, seats booked and left, and the money collected, pending and overdue for this date.

5. 

   Step 2.5

   More photos for packages

   Under More photos, add up to 10 extra pictures: packages, hotels, food, views. Give each a caption like Private pool villa. Use Up and Down to change the order. Customers swipe through them on your booking page.

6. 

   Step 2.6

   Share the booking link

   Tap Copy booking link and send it on WhatsApp or put it in your Instagram bio. Adding another date with the same trip name reuses the same photos, location and reviews.

1. 

   Step 3.1

   What your customer sees

   This is your booking page. Customers see every open trip with its photo, dates, price and seats left. They tap the trip they want.

2. 

   Step 3.2

   Photos of every package

   They can swipe through your extra photos, and tap one to see it full screen.

3. 

   Step 3.3

   Full-screen photos

   The full-screen view shows the caption and has next and previous buttons.

4. 

   Step 3.4

   Traveller details and ID

   They choose the number of travellers and fill in each person's details, emergency contact and a photo of their ID. Only you can see the ID photos.

5. 

   Step 3.5

   Pay the full amount

   The summary shows the amount to pay now. With advance payment off, that is the full price. They tap Book now.

6. 

   Step 3.6

   Booked, now pay

   The seats are reserved and the customer gets a booking reference. They tap Pay, which opens Razorpay's secure page for UPI, card or net banking.

7. 

   Step 3.7

   Payment received

   After paying, Razorpay sends them back here: Payment received. They can open their receipt or message you on WhatsApp. You never have to mark it paid yourself.

8. 

   Step 3.8

   You see it straight away

   On your Home screen, Collected goes up and the booking shows as paid online. If someone closes the page before coming back, TourDesk checks with Razorpay every few minutes and marks it paid anyway.

9. 

   Step 3.9

   When a trip is full

   When every seat is booked, customers can join your waiting list instead. You see them on the trip page, and when a seat opens you message them in one tap.

1. 

   Step 4.1

   Add a booking by hand

   Got a booking on a phone call? Open the trip and tap Add booking. Type the contact name, WhatsApp number and seats. Traveller details can be added now or later.

2. 

   Step 4.2

   Payments on a booking

   Each booking shows its payments. Remind on WhatsApp opens a ready message with the Razorpay pay link inside, so the customer can pay in one tap.

3. 

   Step 4.3

   Paid in cash or UPI directly?

   If the customer paid you outside TourDesk, by cash, direct UPI or bank transfer, tap Mark paid and choose Offline. Only you can mark a payment as paid, never the customer.

4. 

   Step 4.4

   Due soon on Home

   Home lists every payment due in the next 7 days, with overdue ones in red. Tap Remind next to a name to send the reminder with the pay link.

5. 

   Step 4.5

   Send a receipt

   Every payment gets a receipt. On the trip page, tap Send receipt on WhatsApp. The customer opens a page that shows what is paid and what is still due.

6. 

   Step 4.6

   Profit for every batch

   Add what the trip costs you, like flights, hotels and guides. TourDesk takes it away from what you collected and shows your real profit for that date.

7. 

   Step 4.7

   Traveller list in Excel

   Before the trip, tap Download Excel for a list of every traveller with phone, emergency contact and payment status. You can also connect a Google Sheet in Settings to keep a live copy.

1. 

   Step 5.1

   After the trip

   When a trip is over, open it and tap Mark completed. Trips also count as done once their end date has passed.

2. 

   Step 5.2

   Ask for a review

   Tap Ask for review next to each group. WhatsApp opens with a message and a private review link for that customer.

3. 

   Step 5.3

   Your customer rates the trip

   The customer taps 1 to 5 stars, writes a line and sends it. No login needed.

4. 

   Step 5.4

   Reviews win you the next batch

   Reviews appear on your booking page with the first name only, and stay with the trip for every future date. You can hide any review from the trip page.

No. Customers pay through your own Razorpay account and the money goes to your bank. Only Razorpay's own charge applies.

No. Without it, TourDesk still tracks bookings and payments. You mark payments as paid yourself (Offline), and reminders ask the customer for a screenshot.

No. Online payments are marked paid only after Razorpay confirms them. Cash, direct UPI and bank transfers are marked paid by you or your staff.

No. TourDesk checks unpaid links with Razorpay every few minutes and marks them paid on its own. You can also tap Check payment on the booking.

Nothing changes for them. Their balance stays due on its date and shows under Due soon. Tap Remind to send the pay link.

As many trips and bookings as you need. One booking can have up to 500 seats, which is enough for school groups. Each trip has a cover photo plus up to 10 extra photos.

Add one departure per date with the same trip name. Every date shares the photos, location and reviews, so you only upload them once.

Open it and tap Cancel booking or Cancel trip. Seats free up and unpaid amounts are dropped. Paid amounts stay on record. Refunds are made from your Razorpay dashboard.

Yes. In Settings, tap Add staff. Staff can manage trips, bookings and payments, but cannot change settings, the team or delete trips.

Settings, then Log out at the bottom of the page. On a computer it is also in the left sidebar.

Nothing stops. You move to the free plan: everything keeps working, with one open batch at a time. The ₹799 plan runs as many batches as you like. Invite another operator from Settings and you get a month free when they start paying.

Yes. Open tours.webstination.com in any browser. On a phone, use Add to Home Screen to open it like an app.